MiR 服务
通过 MiR 提供的定制化预防性和反应性服务，最大限度地提高物流正常运行时间和生产率。
我们面向未来的解决方案可与您的运营无缝集成，根据您的需求进行扩展，并防止因 AMR 维护而造成延误。请相信我们可靠、随时可用、响应迅速、灵活和专业的服务理念，让您做好应对突发事件的准备。
- 特别服务项目
- 延长保修
- 软件升级
- 全天候呼叫中心
- 基本安全和维护
您可以信赖我们
对于您的内部物流，我们将竭尽全力确保您的正常运行，并使您的 MiR 机器人发挥最大效能。
可靠性
我们确保为您的 MiR 机器人提供无缝维护
专业性
我们经验丰富的 MiR 技术支持团队将帮助您改善物流工作流程
响应性
我们的标准化数字设置，加上附近的合作伙伴，可确保快速响应和最少的停机时间
灵活性
我们灵活的服务设置允许定制元素，以确保快速解决问题和快速获得维修服务
可用性
MiR 服务可在您需要时提供全天候服务
Experience peace of mind with our Service Level Agreements (SLAs)
We offer you a SLA model that is scalable, adapting to your evolving needs for service and support to make sure that your AMRs are operational 24/7. By selecting the appropriate level based on your unique requirements, you gain access to MiR and dedicated support from our team. Furthermore, our SLAs extend beyond basic assistance, offering access to a suite of additional services designed to optimize your robot fleet’s performance.
| Service Level Agreement | Premium | Plus | Standard | Basic |
|---|---|---|---|---|
| MiR Ticket Support | MiR Customer Portal | MiR Customer Portal | MiR Customer Portal | MiR Customer Portal |
| MiR Ticket Response | Within 2 hours (25/5) | Within 24 hours (25/5) | Within 48 hours (25/5) | Based on availability |
| MiR Onsite Response | Within 24 hours | Within 5 business days | Within 10 business days | Based on availability |
| MiR Spare Parts | 15% discount | 12.5% discount | 10% discount | List Price |
| MiR Field Service & Engineering hours | 20% discount | 15% discount | 10% discount | List Price |
| MiR Training Courses | 30% discount | 20% discount | 10% discount | List Price |
| Access to MiR Annual Services | ✓ | ✓ | ✓ | ✓ |
| Annual Preventive Maintenance Registration | ✓ | ✓ | ✓ | ✓ |
| MiR Insights Basic | ✓ | ✓ | ✓ | |
| MiR Insights Pro | ✓ | ✓ | ||
| 24/7 Call Center | ✓ | ✓ | ||
| Annual MiR Insights Optimization Report | ✓ | |||
| MiR Visual Remote Assistant | ✓ |
