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Technical Support Engineer 技术支持工程师

We offer an exciting and responsible position with great opportunities as Technical Support Engineer in China, working from our office in Shanghai.

With support from the headquarter in Denmark, and in collaboration with our other Technical Support Engineer in China and support teams abroad, you are responsible for the technical support to our distributors and end-customers. You will be part of a dynamic and ambitious international company, with dedicated employees, who are all passionate about making a difference and creating a success in the robot industry. Dedication, an impressive work attitude and high work satisfaction, goes hand-in-hand in our company. We can promise you a challenging and diverse job in a friendly environment.

Areas of Responsibility:

  • Offer technical support to our distributors in China via email, phone and other communication tools
  • Visit distributors for performing technical training
  • Visit distributors and end-customers for technical trouble-shooting and after-sales support
  • Collect information from distributors and customers in order for MIR to continuously improve products

 

Qualifications:

  • Hold a university degree in engineering/technical fieldChinese tech support engineer
  • Good understanding of electrical circuits
  • Good abilities within programming - Python/JavaScript/C++
  • Experience with robots or the robot industry/automation
  • Familiar with the Linux operating system
  • Knowledge of ROS and PLC is an advantage
  • Experience from an international company is an advantage
  • Strong ability to solve problems independently
  • Fluency in both written and spoken Mandarin and English
  • Excited about traveling and supporting customers

 

Personal characteristics:

  • Natural extrovert personality
  • Understanding the importance of effective communication
  • Thrives in an international environment
  • Think critically
  • Be a self-learner and eager to learn state of the art technologies
  • Always have a positive attitude towards our distributors. Motivated to provide the highest level support to our distributors and service them on a professional level
  • Eagerness to build relationships and trust with distributors

 

DI-Asia Base Business Services Ltd. has been entrusted to assist with the recruitment on behalf of Mobile Industrial Robots and applications are now being accepted. If you fit the profile, please send us: your motivational essay and CV (in English), expected salary level and availability by e-mail to hr1@diab.cn  (quoting reference: “Technical Support Engineer” as soon as possible. All applications will be treated with strict confidentiality.

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